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ACT Center

WorkKeys®

KeyTrain™

  Successful Workforce Training
 

 

The Corporate Training Institute can create customized training programs that specifically fit your business or individual needs.

Whether your company needs employee training, employee skill assessments, outplacement assistance, or other human resources management assistance, we can help your company in attaining the highest levels of employee performance and productivity.


If you are an employer in California that is in the manufacturing field, you may qualify for free training funds. Click here for more details!


 
Custom Programs that Work
 
Car Dealer

Delivery of customized training and educational services can be provided at your job site, over the Internet, or in a workshop setting at our location.

 

We offer:

 

---Value, combining outstanding quality with reasonable rates

  • ---Flexible dates/times/locations for training
  • ---Experienced and friendly subject-matter experts for learning

 



  Training Course Options
 


Many low-cost training programs and workshops are available for employers and individuals, including:

  • Basic Computer Skills
  • Basic Writing Skills
  • Beginning & Intermediate Supervisory Skills
  • Customer Service Academy
  • Early Management Skills
  • Emotionally Intelligent Leadership
  • Sales Training
  • Sexual Harassment Prevention (AB 1825)
  • Supervisory Skills for Success
  • Time Management
  • Vocational English as a Second Language
  • Workplace Spanish
  • Writing for Success






  Basic Tax Course
 

IRS Exam Preparation Courses

Continuing Professional Education Courses in Tax Law

For more information and/or registration for the Basic Tax Course, click here or
call (714) 564-5520





  Partnerships
 

The RSCCD CTi partners with the Workforce Investment Boards in Orange County.


Check out the video on the special digital media training project for "at-risk" kids in Santa Ana!






  Customer Service Academy
    The Customer Service Academy consists of 10 comprehensive, high-quality eight-hour workshops on key customer service skills. Each course can be completed in one day, or two four-hour sessions.

Take all 10 courses (80 hours total) to recieve a Rancho Santiago Community College District Certificate of Achievement or pick and choose the ones most suited for you.

Click on a topic below to open a description of the class, or click here to open all of the courses in a new window:
 
  • Attitude in the Workplace

    Having the right attitude has a positive impact on the workplace and our interactions with our customers. Explore how attitudes at work positively and negatively affect customer service, the organization's image, productivity, and employee retention. The best selling video "FISH" will be featured.
  • Communicating with People

    Communication is key to customer service success. To best serve both our internal and external customers, we must understand what they want, when they want it, why they want it, and where their expectations are. How can we figure all of this out if we aren't good listeners and communicators? This course covers verbal and nonverbal communications as well as superior listening skills. Participants will have the opportunity to practice techniques.
  • Conflict Management

    Conflict gets in the way of good business. Explore the causes and impact conflict can have on customer service. Learn strategies and techniques for resolving tough issues and how to turn a difficult customer into a loyal one.
  • Customer Service

    Explore key skills and attitudes necessary to effectively meet the customer's needs. Participants will be introduced to concepts and appropriate techniques for dealing with internal and external customers, enhancing customer satisfaction and insuring positive communication.
  • Decision Making and Problem Solving

    Many of us face a constant barrage of workspace decisions and problems to be solved. Regardless of our job responsibilities in the company, we are responsible for smart choices. Learn decision-making styles, processes, and techniques and when they should be applied. Learn how to be a creative problem solver.

  • Managing Change

    We face constant change in the workplace. Explore our natural tendencies and the tendencies of our customers to resist change. Learn skills to adapt and accept change.

  • Stress Management

    Did you know 1 million Americans call in sick every day because of stress-related reasons? This costs organizations money...especially in lowered productivity. This course defines what stress is and how it affects both our employees and the workplace. Causes of stress are identified and dozens of stress management tips and techniques are delivered and practiced.

  • Team Building

    If we don't have it together with our internal customers, that often translates into poor customer service for our external customers. Working as a team can increase productivity, enhance project management, reduce business conflicts, and create superior customer service. Learn the "styles" of your co-workers so you can work together better.

  • Time Management

    The workplace demands efficiency and productivity. The way we manage our time has an impact on our ability to get things done. Explore time management techniques at work that will help you stay in balance and be more effective in the workplace.

  • Values and Ethics

    Ethical behavior affects what happens in the workplace. This course provides the opportunity to evaluate ethical behavior and what's appropriate and what's not. A three-step checklist is introduced to help participants in recognizing ethical behavior.

    For more information and/or registration for the Customer Service Academy, click here